Shipping Policy
Orders placed before midday on weekdays are dispatched the same day. Any order placed after that time, or at a weekend, is dispatched on the next working day.
United Kingdom
- 3-5 Working Day: £4.29
- Tracked 48: £5.99
- Next Working Day, 12 noon cut-off: £10.99
- Free delivery on orders over £50.
Outside the United Kingdom
We currently ship within the United Kingdom only. If you are ordering from another country, email us at support@getnumbd.com and we will quote you for delivery with a courier that serves your country.
Any taxes or duties due at customs are the responsibility of the customer or recipient.
Returns and Cancellations
If you are a consumer, you have the right to cancel your order for any reason, without giving us a justification, within 14 days of the day you receive your goods. If your order arrives in more than one delivery, the 14 days run from the day you receive the last item.
To cancel, tell us before that period ends. Email support@getnumbd.com with your order number, or use the cancellation form available on request. We will confirm and tell you where to send the goods.
After you tell us you are cancelling, you have a further 14 days to send the goods back.
Refunds
We refund the full price of the goods, plus the cost of standard delivery. If you chose a faster delivery than our cheapest standard option, we refund up to the cost of that standard option.
We refund within 14 days of receiving the goods back, or within 14 days of you giving us proof that you have sent them, whichever is sooner. The refund goes to the payment method you used. We charge no fee for cancelling.
Return postage
Return postage is at your expense unless the item is faulty, damaged or not what you ordered. We recommend a tracked service, as we cannot be liable for returns that do not reach us.
Return address: 321-323 High Road, Chadwell Heath, RM6 6AX, United Kingdom.
Please do not send items back before contacting us. Items sent without a return being agreed may not be accepted.
Items that cannot be returned once opened
Our numbing creams, gels and sprays are sealed goods that are not suitable for return for health protection and hygiene reasons. Once the seal is broken, the right to cancel no longer applies to that item. Unopened, sealed items can be returned as set out above.
Gift cards cannot be returned.
Faulty, damaged or incorrect items
Please check your order when it arrives and contact us straight away if anything is faulty, damaged or incorrect, so we can put it right. These rights are in addition to the cancellation right above, and they are not affected by it. If you believe an item is faulty, do not break the seal if you can avoid it, and send us a photograph.
Exchanges
The quickest way to get a different item is to return the one you have and place a new order once the return is agreed.